📢 Official Announcement: System Upgrade & Temporary Service Suspension

Dear BitForex Users,

To enhance system performance, optimize withdrawal processing, and strengthen platform security, BitForex will be undergoing a core system upgrade and server migration during the period below:

🔧 [Maintenance Schedule]

• From: 11 February 2026 at 13:00 (UTC)
• To: 25 February 2026 at 13:00 (UTC)

During this period, all BitForex services via the official website will be temporarily suspended, including but not limited to:

• User login and account access
• Withdrawal services
• Furthermore, all account management fees for the current month will be waived.

The upgrade is estimated to take approximately 10 working days. Should the maintenance conclude ahead of schedule, a further announcement will be made.

Please be assured that all user assets and data will remain secure throughout the migration process. We recommend planning your activities accordingly in advance.

If you have any questions, please contact our official customer support team exclusively through:

📧 Official Support Email: support@bitforex.com

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience.

Sincerely,
The BitForex Team
09/02/2026

📢 BitForex Monthly Announcement (January 2026)

📊 Monthly Summary

• Total Withdrawal Amount Processed In The Past 3 Months (USD Equivalent): 1,641,345 USD
• Total Number of Users Processed In The Past 3 Months: 476
• Management fees will officially be charged starting December 25, 2025

📌 Important Statement

BitForex has never engaged in any fraudulent or “exit scam” activities.

Any false, misleading, or defamatory statements about BitForex will be pursued through legal channels.

On February 27, 2024, several BitForex team members were detained by Chinese authorities for investigation, resulting in a temporary service interruption.

Since July 24, 2024, after regaining system access, the BitForex team has resumed withdrawal processing and over 50% of users’ assets have been successfully withdrawn.

All users are required to complete KYC verification and withdraw their assets before December 25, 2025.

Accounts that fail to withdraw by this date will be subject to a management fee.

💰 Management Fee Policy

• A 5% monthly fee will be applied to remaining account balances (minimum USD 10).
• If the balance is less than USD 10, a flat USD 10 will still apply.
• Account snapshots and deductions will occur on the 25th of each month.
• The policy will take effect one month after this announcement.
• Users who have completed KYC and applied for withdrawal before December 25, 2025 but whose withdrawals remain pending will not be charged the fee.
• Due to technical upgrades, no management fees will be charged temporarily for the following blockchains: IOTA, EOS, GRIN, MWC, BEAM, QTUM, ZEC

🪙 Platform Operations & Withdrawal Process

To ensure full compliance and asset safety, BitForex will implement the following operational changes:

1. Trading functions suspended — all buy/sell operations are disabled.
2. New user registration closed — no new accounts will be accepted.
3. Deposits suspended — users cannot deposit additional funds.
4. All platform products paused — full operational restructuring underway.
5. Withdrawals open — only to verified personal or third-party wallets.
6. Mandatory KYC — required for all withdrawal requests.

🙏 Apology and User Assurance

We sincerely apologize for the inconvenience caused by this incident.

BitForex remains fully committed to ensuring the safety of users’ assets and appreciates your understanding and patience during this period.

For any account-related issues, please contact us through official channels only:

📧 Official Support Email: support@bitforex.com

🌐 Official Website: http://bitforex.com

⚠️ PC version only. Mobile version and app are currently unavailable.

Please remain vigilant and beware of scammers.